Communication is essential in all fields and professions today. One of the greatest challenges of our time is to make communication easy and fast and to enable the exchange of information, regardless of where we are and what kind of information we want to transmit. This challenge is also faced by laboratories that want to communicate directly, easily and, above all, securely with their customers, but also with patients.
Client web portal by LabCollector
To solve the problems encountered by laboratories and their customers, LabCollector has created a web portal, LSMRemote, which is directly connected to the LabCollector LIMS. Customers can access the required information they need in real time via the LabCollector customer portal. In addition, the LSMRemote portal offers clients self-service for seamless access to sample data, test results, test reports and invoices. To take it this a step further, the portal also provides patient access to the portal to register their data, send a test request or simply retrieve their results. (see picture below)
All information is collected and directly linked to LabCollector and especially to the LSM add-on. This makes communication fast, transparent and above all efficient! No more data entry errors and no more time wasted on purely administrative tasks!
How does the patient pre-registration work and what are the benefits?
If we want to take a test, a blood sample, a nasal swab, a urine test or anything else, we first have to go through the step of registering our details with the laboratory: Name, surname, address, phone, email, insurance, etc. This step is lengthy and not very pleasant for both the patient and the person in charge of the registration. In times of a pandemic, it is even more important to spend as little time as possible on site to avoid any risk of infection.
This step can be greatly simplified with LabCollector’s web portal, LSMRemote. It can be used by the laboratory itself as well as by the patient to pre-register his or her data.
1. Simplification of Data Collection
For example, if the patient wants to have a COVID test done, they contact the sampling centre directly or via their website, where they are redirected to the patient web portal.
On this portal there is a section called “Patient pre-registration“. Here the patient can fill in a form with all the information needed to create their patient file: Name, first name, address, e-mail, telephone, insurance, etc..
All information requested in the form can be personalised directly in LabCollector LIMS and more precisely in the Patient custom module. The information is then transmitted to LabCollector via API (Application programming Interface).
This step is quick and allows the patient to give their details clearly and precisely to avoid errors in the collection point.
2. Easier Sample Collection
Pre-registering information at the time of specimen collection saves a lot of time in preparing the order. The doctor using LSMRemote (client portal) only has to select the patient record by name and fill in only the information related to the test and sample.
When the order is sent, labels are created that you can print out and stick on the samples concerned. These barcodes are linked to the order and thus to the patient
|In addition, when the order is sent, a token is sent directly to the patient via email or SMS . The laboratory using LabCollector can activate this option in LabCollector. The communication is therefore direct and transparent.|
3. Enhanced Traceability
Once samples are received and analysed using LabCollector and its add-ons (read our blog about LSM add-on), the results are reviewed by a validator, which then allows a result report t be generated, that is linked to the case record. When this report is available on LabCollector, it is automatically made available on the portal, both on the client and patient side.
The case record can be modified directly in LabCollector. All information, tests and reports are linked to this patient and allows a better traceability of the data.
4. Direct and Transparent Communication
No more calls and requests from patients to know when the results will be available! It is now possible to inform the patient directly about the availability of the report when it is generated on LSM and made available on the web portal.
|It is thus possible to send an email or SMS notification of the availability of the report and the results for the patient.|
Once the patient has been informed that their report is available on the web portal, they can access their results via the web portal using the token previously provided.
Speed, simplicity and transparency!
These are the advantages of a web portal that can be used by patients and makes the work of all medical and scientific staff much easier and more efficient. No more data entry errors, no more incorrect or missing information, everything can be managed directly online by the laboratory.
The customer saves a lot of time and can concentrate entirely on the patient!
– Icons from www.flaticon.com & www.freepik.com
Written by Nayana.T, PhD